3Dconnexion's SpaceMouse, CadMouse & Packed Pixel Combo
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I reported this back on the 5th November 2015...
[CASE:71137] SketchUp Plugin Error messages... [3DCX-20151102-0018]
after a couple of emails from tech support, the dialog continued on a another private forum, but without resolve...
their are a number of other mac users reporting issues on the 'official' forum...
some refer to the deficiency of in the support for mac with at least one returning product...
My main concern has always been the inability to turn the product off after installing the software...
john
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Hi John, I spoke to our product team and they advised that the OS X driver released on Dec 15 addressed the issues you had reported in the forum. The driver has since been updated (latest version 10.3.1 released on 18th March 2016).
Also, there is a way to disable / enable the 3DxSketchUp plug-in (not sure if this is what you wanted to do). In SketchUp, access Preferences > "Extensions” -> and then check/uncheck “3DxSketchUp”.
Please let me know how you get on with the latest driver! Thanks
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thanks for the info John, the March driver seems to have resolved both the memory leak and the turning off...
I had by then packed mine back in it's box and was contemplating selling it on...
it would have been prudent for support to email those who had reported issues and maybe made an announcement on a few forums...
sorry for the thread hi-jack Mike...
john
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@driven said:
sorry for the thread hi-jack Mike...
john
No problem John. Glad to see John M was able to put you on the right track.
I wonder is there an app that keeps an eye on installed drivers and updates them automatically when new versions become available?
Mike
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unfortunately, after testing with the new driver successfully in SU, I noticed an overall slowdown of my entire system…
it continued getting worse, so I tried uninstalling the driver and it locked up my system…
in fact it wiped it out…
I can't boot that mac up after 3 hrs with apple trying to help…
it has all my SU dev work on it, so I hope it's recoverable at a reasonable cost...
I should of sold the ****** thing…
john
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Bloody hell John that's not good, hope you can get it working again.
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@driven said:
unfortunately, after testing with the new driver successfully in SU, I noticed an overall slowdown of my entire system…
it continued getting worse, so I tried uninstalling the driver and it locked up my system…
in fact it wiped it out…
I can't boot that mac up after 3 hrs with apple trying to help…
it has all my SU dev work on it, so I hope it's recoverable at a reasonable cost...
I should of sold the ****** thing…
john
That's really not good to hear John, I am so sorry you are having these issues. I have asked the product team for any advice so will update you when I have it.
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@driven said:
unfortunately, after testing with the new driver successfully in SU, I noticed an overall slowdown of my entire system…
it continued getting worse, so I tried uninstalling the driver and it locked up my system…
in fact it wiped it out…
I can't boot that mac up after 3 hrs with apple trying to help…
it has all my SU dev work on it, so I hope it's recoverable at a reasonable cost...
I should of sold the ****** thing…
john
Thats terrible news John.
I hope you manage to get up and running again. It would be worth finding out what the incompatible issues are / were.
I had a computer lock up while in New Zealand a few months ago. I could not pin point what caused it other than an app which I had just loaded. Fortunately I had cloud backup and retrieved the files I needed along with the junk that had been stored over the past few years.
Please keep us posted.
Mike
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It's in the shop…
the driver caused a kernel panic, when I shut down after failing to run it's Uninstaller.app…
it may well be the straw that broke the camels back, as opposed to being fully responsible…
if they can recover the drive, it should have log info to help work out what happened…
otherwise it's some very expensive data recovery attempt…
john
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@driven said:
It's in the shop…
the driver caused a kernel panic, when I shut down after failing to run it's Uninstaller.app…
it may well be the straw that broke the camels back, as opposed to being fully responsible…
if they can recover the drive, it should have log info to help work out what happened…
otherwise it's some very expensive data recovery attempt…
john
Hopefully you will be able to get your data back. I am now wondering if I should look around and see if its possible to get a good deal for SketchUcation members when it comes to cloud backup.
I was stumped only for the stuff I had in the cloud.
Mike
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