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3Dconnexion's SpaceMouse, CadMouse & Packed Pixel Combo

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  • B Offline
    Box
    last edited by 20 May 2016, 15:54

    What do you mean dave? I have multiple screens using a variety of hdmi, vga and wifi.
    All work perfectly with the spacemouse and trays and toolbars can be anywhere.

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    • M Offline
      Mike Lucey
      last edited by 20 May 2016, 18:03

      @driven said:

      hi Mike,
      do you ever encounter the massive memory leak that locks up SU when using 3Dconnexion products?

      @John,

      the mac plugin is badly implemented, can't be 'turned off' and only recourse is to remove all it's files...

      my SpaceMouse sit's unused in it's box...

      john

      Hi John,

      I am not experiencing any 'memory leak' problems when operating the 3Dconnexion devices. The MBPR has 16Gb onboard and I also use the MemoryPro do app.

      Mike

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      • N Offline
        ntxdave
        last edited by 20 May 2016, 18:08

        @box said:

        What do you mean dave? I have multiple screens using a variety of hdmi, vga and wifi.
        All work perfectly with the spacemouse and trays and toolbars can be anywhere.

        No - I was commenting adout the Packed Pixel Combo.

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        • M Offline
          Mike Lucey
          last edited by 20 May 2016, 18:28

          @mo53ley said:

          @box said:

          Thanks Mike but its not about me and one discount, it's the huge market out here that they seem to be ignoring.

          Hi guys, John from 3Dconnexion here. We're not ignoring Australia / SE Asia but we don't have resources to put someone in place there yet (including a webshop operation). Our first webshop outside Europe / US will open in Japan soon.

          One of my colleagues (UK based) is responsible for most of our "emerging markets" (basically anything outside Europe and the US). This includes Australia and he tells me we have a couple of really good resellers over there (Digital3D and LEAP).

          Kind regards

          John

          Thanks for rowing in John and updating on Oz and Asia sales outlets.

          Mike

          Support us so we can support you! Upgrade to Premium Membership!

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          • M Offline
            Mike Lucey
            last edited by 20 May 2016, 18:30

            @ntxdave said:

            @mike lucey said:

            I've had an update from Matt at Packed Pixels and he advises that they are launching a new design in c couple of weeks and at this time we will have a discount Promo Code for Premium Members.

            Thanks for sharing all of this information Mike.

            Are there any plans to support HDMI?

            I have a 17" ASUS laptop and think this could be a neat addition so that I can move the SketchUp trays to the side and have more room to work on my model but HDMI is the only video port I have.

            Dave,

            I'll ask Matt about HDMI support and revert.

            Mike

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            • M Offline
              Mike Lucey
              last edited by 23 May 2016, 11:20

              The untidy wires are bugging me so I designed a simple wire tidier that I'm thinking about having 3D printed.

              Wire Tidy 1.pngWire Tidy 2.png

              I stumbled across 3D Printing Price Comparison and it looks like Sculpteo is offering the best price. https://3d-printing-price.all3dp.com

              Support us so we can support you! Upgrade to Premium Membership!

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              • M Offline
                mo53ley
                last edited by 23 May 2016, 12:33

                @driven said:

                hi Mike,
                do you ever encounter the massive memory leak that locks up SU when using 3Dconnexion products?

                @John,

                the mac plugin is badly implemented, can't be 'turned off' and only recourse is to remove all it's files...

                my SpaceMouse sit's unused in it's box...

                john

                Hi John, I'm not aware of that issue. As you would expect, Windows is our largest user base (for a variety of mechanical CAD applications) but we have enough OS X users for me to be aware if this was a widespread problem. Mike says it doesn't affect him so I think the best course of action is to contact the technical support team via our website. I do hope you find time to do this and that they can replicate / solve the issue.

                favicon

                (www.3dconnexion.com)

                Kind regards

                John

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                • M Offline
                  mo53ley
                  last edited by 23 May 2016, 13:03

                  Thanks John, I'll look into that and respond when I have more info. Best wishes

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                  • D Offline
                    driven
                    last edited by 23 May 2016, 13:27

                    I reported this back on the 5th November 2015...

                    [CASE:71137] SketchUp Plugin Error messages... [3DCX-20151102-0018]

                    after a couple of emails from tech support, the dialog continued on a another private forum, but without resolve...

                    their are a number of other mac users reporting issues on the 'official' forum...

                    some refer to the deficiency of in the support for mac with at least one returning product...

                    My main concern has always been the inability to turn the product off after installing the software...

                    john

                    learn from the mistakes of others, you may not live long enough to make them all yourself...

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                    • M Offline
                      mo53ley
                      last edited by 23 May 2016, 15:12

                      Hi John, I spoke to our product team and they advised that the OS X driver released on Dec 15 addressed the issues you had reported in the forum. The driver has since been updated (latest version 10.3.1 released on 18th March 2016).

                      Also, there is a way to disable / enable the 3DxSketchUp plug-in (not sure if this is what you wanted to do). In SketchUp, access Preferences > "Extensions” -> and then check/uncheck “3DxSketchUp”.

                      Please let me know how you get on with the latest driver! Thanks

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                      • D Offline
                        driven
                        last edited by 23 May 2016, 16:10

                        thanks for the info John, the March driver seems to have resolved both the memory leak and the turning off...

                        I had by then packed mine back in it's box and was contemplating selling it on...

                        it would have been prudent for support to email those who had reported issues and maybe made an announcement on a few forums...

                        sorry for the thread hi-jack Mike...

                        john

                        learn from the mistakes of others, you may not live long enough to make them all yourself...

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                        • M Offline
                          Mike Lucey
                          last edited by 23 May 2016, 21:26

                          @driven said:

                          sorry for the thread hi-jack Mike...

                          john

                          No problem John. Glad to see John M was able to put you on the right track.

                          I wonder is there an app that keeps an eye on installed drivers and updates them automatically when new versions become available?

                          Mike

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                          • D Offline
                            driven
                            last edited by 23 May 2016, 21:54

                            unfortunately, after testing with the new driver successfully in SU, I noticed an overall slowdown of my entire system…

                            it continued getting worse, so I tried uninstalling the driver and it locked up my system…

                            in fact it wiped it out…

                            I can't boot that mac up after 3 hrs with apple trying to help…

                            it has all my SU dev work on it, so I hope it's recoverable at a reasonable cost...

                            I should of sold the ****** thing…

                            john

                            learn from the mistakes of others, you may not live long enough to make them all yourself...

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                            • B Offline
                              Box
                              last edited by 24 May 2016, 01:39

                              Bloody hell John that's not good, hope you can get it working again.

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                              • M Offline
                                mo53ley
                                last edited by 24 May 2016, 08:08

                                @driven said:

                                unfortunately, after testing with the new driver successfully in SU, I noticed an overall slowdown of my entire system…

                                it continued getting worse, so I tried uninstalling the driver and it locked up my system…

                                in fact it wiped it out…

                                I can't boot that mac up after 3 hrs with apple trying to help…

                                it has all my SU dev work on it, so I hope it's recoverable at a reasonable cost...

                                I should of sold the ****** thing…

                                john

                                That's really not good to hear John, I am so sorry you are having these issues. I have asked the product team for any advice so will update you when I have it.

                                1 Reply Last reply Reply Quote 0
                                • M Offline
                                  Mike Lucey
                                  last edited by 24 May 2016, 12:08

                                  @driven said:

                                  unfortunately, after testing with the new driver successfully in SU, I noticed an overall slowdown of my entire system…

                                  it continued getting worse, so I tried uninstalling the driver and it locked up my system…

                                  in fact it wiped it out…

                                  I can't boot that mac up after 3 hrs with apple trying to help…

                                  it has all my SU dev work on it, so I hope it's recoverable at a reasonable cost...

                                  I should of sold the ****** thing…

                                  john

                                  Thats terrible news John.

                                  I hope you manage to get up and running again. It would be worth finding out what the incompatible issues are / were.

                                  I had a computer lock up while in New Zealand a few months ago. I could not pin point what caused it other than an app which I had just loaded. Fortunately I had cloud backup and retrieved the files I needed along with the junk that had been stored over the past few years.

                                  Please keep us posted.

                                  Mike

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                                  • D Offline
                                    driven
                                    last edited by 24 May 2016, 14:10

                                    It's in the shop…

                                    the driver caused a kernel panic, when I shut down after failing to run it's Uninstaller.app…

                                    it may well be the straw that broke the camels back, as opposed to being fully responsible…

                                    if they can recover the drive, it should have log info to help work out what happened…

                                    otherwise it's some very expensive data recovery attempt…

                                    john

                                    learn from the mistakes of others, you may not live long enough to make them all yourself...

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                                    • M Offline
                                      Mike Lucey
                                      last edited by 24 May 2016, 15:24

                                      @driven said:

                                      It's in the shop…

                                      the driver caused a kernel panic, when I shut down after failing to run it's Uninstaller.app…

                                      it may well be the straw that broke the camels back, as opposed to being fully responsible…

                                      if they can recover the drive, it should have log info to help work out what happened…

                                      otherwise it's some very expensive data recovery attempt…

                                      john

                                      Hopefully you will be able to get your data back. I am now wondering if I should look around and see if its possible to get a good deal for SketchUcation members when it comes to cloud backup.

                                      I was stumped only for the stuff I had in the cloud.

                                      Mike

                                      Support us so we can support you! Upgrade to Premium Membership!

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