SU Not Connecting to Internet

[ashscott]

Hi,

I have SU 2014 and SU 8 but can't get either of them to connect to the net to the 3d Warehouse or add location or anything like that.

I've tried manually pointing Internet Exploder to http://www.google.com/ncr which works but doesn't cache the info SU needs as some have suggested.

Why is this happening?

[cotty]

Did you try to clear the cache for the internet explorer?

[ashscott]

Haha, embarassingly, that worked - I had forgotten to clear IE's cache - extraordinary how slow IE 11 is when you've become used to modern browsers.

For anyone else facing the same problem:
Close all instances of SU
Open Internet Explorer
Go to tools > safety and clear all cache
Open http://www.google.com/ncr
Then open https://3dwarehouse.sketchup.com
Close Internet Explorer
Open Sketchup
3D warehouse, add location etc should now be working.

Thanks for correcting my noobishness cotty