New 3D Warehouse

[Ben Ritter]

Wow, this is my first time on the new 3d Warehouse site and is it ever slooooow to browse, compared to the previous one. Not to mention, I haven't been able to download anything. It times out and says "An error occurred when connecting to the 3D Warehouse. The operation timed out".

Is there a problem with the site?

Thanks.

[AndrewS]

@ben ritter said:

Wow, this is my first time on the new 3d Warehouse site and is it ever slooooow to browse, compared to the previous one. Not to mention, I haven't been able to download anything. It times out and says "An error occurred when connecting to the 3D Warehouse. The operation timed out".

Ben,

We're not seeing the slowdown on our end, nor the problems downloading files. We'd like to try to diagnose/fix this, but we need a lot more information to try to reproduce the issue first.

How are you accessing the 3DWH? Are you using your web browser or the component browser inside of SketchUp? If you're in the browser, exactly what version? If you're accessing it through SketchUp, exactly what version are you using? What operating system are you running? SketchUp uses Internet Explorer behind the scenes, so what version of IE are you running? Where in the world are you accessing the site from? Do you know if you're going through a VPN or proxy? Does the problem happen all the time, or just at certain times of the day?

Thanks,

Andrew

[bjanzen]

So it appears that things were degrading over time, and at 12:45 today things were fixed. If you're still seeing slowness tonight, post here.

-b

[Krisidious]

Seems to be running pretty good for me. Win7 64, FireFox 27.0.1...

Something like a 3 second delay loading thumbnails while scrolling on any given search.

Seriously needs a browse feature. and voting.

[Ben Ritter]

@andrews said:

@ben ritter said:

Wow, this is my first time on the new 3d Warehouse site and is it ever slooooow to browse, compared to the previous one. Not to mention, I haven't been able to download anything. It times out and says "An error occurred when connecting to the 3D Warehouse. The operation timed out".

Ben,

We're not seeing the slowdown on our end, nor the problems downloading files. We'd like to try to diagnose/fix this, but we need a lot more information to try to reproduce the issue first.

How are you accessing the 3DWH? Are you using your web browser or the component browser inside of SketchUp? If you're in the browser, exactly what version? If you're accessing it through SketchUp, exactly what version are you using? What operating system are you running? SketchUp uses Internet Explorer behind the scenes, so what version of IE are you running? Where in the world are you accessing the site from? Do you know if you're going through a VPN or proxy? Does the problem happen all the time, or just at certain times of the day?

Thanks,

Andrew

Andrew, thanks. It seems to be running fine since last week when others posted similar problems. I appreciate your response.