Sketchup application has stopped working

[akibobot]

I can't practice either Google Sketchup 6 of Google Sketchup 7 on my laptop. It used to work then but suddenly an error came and it kept going and going like that even though I tried to install and re-install.

here's the prompt from my Windows Vista OS laptop

SKETCHUP APPLICATION HAS STOPPED WORKING
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

damn, I really need to learn Sketchup, I need it in my daily job, lolz. How could I practice if it is not working in my laptop. Somebody help me...tnx.

[AndrewS]

@akibobot said:

I can't practice either Google Sketchup 6 of Google Sketchup 7 on my laptop. It used to work then but suddenly an error came and it kept going and going like that even though I tried to install and re-install.
here's the prompt from my Windows Vista OS laptop
SKETCHUP APPLICATION HAS STOPPED WORKING
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
damn, I really need to learn Sketchup, I need it in my daily job, lolz. How could I practice if it is not working in my laptop. Somebody help me...tnx.

Bobot,

I'm sorry to hear of your problem, but I'll try to help. Are you saying that both SU6 and SU7 are installed on your machine, but neither one works now?

Let's start with SketchUp 7. When you reinstalled, did you download the newest available file directly from Google?
Free: http://dl.google.com/sketchup/GoogleSketchUpWEN.exe
Pro: http://dl.google.com/sketchup/GoogleSketchUpProWEN.exe

To make sure you're running the newest version, please use Windows Explorer to navigate to C:\Program Files\Google\Google SketchUp 7. Hover over SketchUp.exe. The tool-tip text should show the following:
Description: Google SketchUp
Company: Google, Inc.
File Version: 7.0.10247.0

If you find you don't have the right version, or if you think you may have installed a file that you got from somewhere other than dl.google.com, try uninstalling SketchUp, and then reinstall it from one of the links above.

You may be able to solve some problems by running the program as administrator. That shouldn't be necessary, but the support folks tell me that they have seen some problems for Vista users where the program doesn't work properly from non-admin accounts. To test this theory, right-click on SketchUp.exe and choose "Run as administrator".

Unfortunately, if you really are having problems with both SU6 and SU7, it is almost certainly a problem with your operating system installation or a rogue piece of recently installed software corrupting files that are required for SketchUp. SU6 and SU7 can both run on the machine simultaneously without any problems and there is no overlap between them for what is installed into the Program Files directories. If they're both broken, it probably means something external to SketchUp is the cause.

Try the steps I mentioned and let me know how it goes.

Andrew