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    Crashing animation

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    • honoluludesktopH Offline
      honoluludesktop
      last edited by

      Need help from any roving Google SketchUp people. On one of my office machine, every attempt to export an animation crashes since a month into installing v8. The maintenance release makes no difference. If it helps, attached are the bugspat generated files reported by the bugspat window.

      I have already attempted to uninstall (from control panel) and reinstall without success. In order to clear Sketchup out of my system, don't I have to manually clean the register? Is it OK just to to delete the SketchUp labeled register items? Any other ideas are appreciated.


      SketchUpUP7120H5.zip


      SU8WinCrash_021011_141614.zip

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      • tpstigersT Offline
        tpstigers
        last edited by

        Have you tried Revo Uninstaller? I have found it to be very useful in removing the troublesome crap (like registry entries) that many apps leave behind (and there is a freeware version, which I linked to).

        “I have an existential map; it has 'you are here' written all over it”

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        • GaieusG Offline
          Gaieus
          last edited by

          Does it also crash when you export image sequences (not an avi file)?

          Gai...

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          • honoluludesktopH Offline
            honoluludesktop
            last edited by

            Thanks for the link. 2d graphics export OK, it only splats when exporting avi animations.

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            • GaieusG Offline
              Gaieus
              last edited by

              I mean animation exported as image sequence. I would suspect either some memory issue then or something with the codecs or other system problems on that computer (but I am really dumb when it comes to technical stuff)

              Gai...

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              • TIGT Online
                TIG Moderator
                last edited by

                If it's an AVI crash it sounds like codecs - check a working PC's and the failing PC's codecs.
                Reinstall all codecs.
                Try AVI export on the problem PC without any codec set under Options - it'll make an enormous AVI made but at least we are then pretty sure it's a codec issue if there's no crash...

                TIG

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                • honoluludesktopH Offline
                  honoluludesktop
                  last edited by

                  I tried "full frame uncompressed", and it crashed.>_<

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                  • TIGT Online
                    TIG Moderator
                    last edited by

                    @honoluludesktop said:

                    I tried "full frame uncompressed", and it crashed.>_<

                    How much memory does that PC have ?

                    TIG

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                    • honoluludesktopH Offline
                      honoluludesktop
                      last edited by

                      Temp00.png
                      Shouldn't matter as SU animates the reference file on another machine:-( with less memory. Btw, not that it matters in my situation, but is there a easy way to reinstall the Coda?

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                      • TIGT Online
                        TIG Moderator
                        last edited by

                        Weird!
                        Have you tried a full fresh install of v8 ?

                        TIG

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                        • honoluludesktopH Offline
                          honoluludesktop
                          last edited by

                          Yes, Unfortunately I did not think to "restore" when the problem first surfaced. At this point, unless some Google tech comes up with a suggestion, as a last resort I am going to uninstall SU v8, delete the SU v8 register items, then reinstall. Lots of hesitation on my part, having never had to mess with the register before.

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                          • GaieusG Offline
                            Gaieus
                            last edited by

                            If you do a complete uninstall with the option to remove everything, SU can do a pretty clean job (I had to do it a couple of times in Summer when playing with different versions).

                            Gai...

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                            • honoluludesktopH Offline
                              honoluludesktop
                              last edited by

                              Gai, Aside from using Windows uninstall, how do I do this?

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                              • TIGT Online
                                TIG Moderator
                                last edited by

                                Windows Control Panel > Programs and Features > Select Sketchup 8 > Uninstall [or similar names in XP]...
                                Try 'repair' first that if [when] that fails 'uninstall'... then reinstall - need to have license codes etc at hand - don't you have an IT guy to do this drudgery [or is it you 😳 ] 🤓

                                TIG

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                                • honoluludesktopH Offline
                                  honoluludesktop
                                  last edited by

                                  Repair, and uninstall then install v8, failed to correct situation. I also cleaned registry, and btw, SU v7 can export animations OK.

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                                  • honoluludesktopH Offline
                                    honoluludesktop
                                    last edited by

                                    Hmm......As a last resort, removed all plugins, and animation ran. Who would think that a rogue plugin could cause animation problems.

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                                    • honoluludesktopH Offline
                                      honoluludesktop
                                      last edited by

                                      Here it is. It installs OK when bezier.rb is installed first.
                                      Temp00.png

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                                      • honoluludesktopH Offline
                                        honoluludesktop
                                        last edited by

                                        I don't get it. Reinstalled the plugins in bunches, and SketchUp animation continues to run OK. It never fails to amaze me when a "kick the tires" solution works:-)

                                        Funny thing, one of my_plugins initially failed to install, but OK when added later. This plugin didn't exist in my system when the animation first failed. I didn't save the error message, something about "run".

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                                        • TIGT Online
                                          TIG Moderator
                                          last edited by

                                          The load order of scripts can occasionally cause problems.
                                          Try renaming the problem one with a leading 'zzz' so it loads last [scripts load in alphanumeric order # & ! first, the 0/1/2.. and a/b/c.. etc]. See if that works and then if it does examine the code to see what might be flaky.

                                          TIG

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                                          • TIGT Online
                                            TIG Moderator
                                            last edited by

                                            I think that the ' file_loaded?' method is made by 'sketchup.rb' - that's why the require 'sketchup.rb' is advisable at the start of your scripts.
                                            Note that this file should be in the 'Tools' folder and NOT in the 'Plugins' folder - check for duplication/mistakes.
                                            To ensure 'sketchup.rb' is loaded before other scripts you could make a short script called ' !!!!!!!!.rb' containing the one line require 'sketchup.rb'. That way you can be sure it's loaded, even if you have a script that 'requires' it later, as it is only needed to be loaded once... 🤓

                                            TIG

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