Bug Splat Reporting
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Does anyone know if there is a relationship between Bug Splat reports and getting bugs fixed?
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My Guess:
There is a tipping threshold for addressing bug splats. If two users have a splat there is probably a longer wait than if 200,000 have the splat. -
I do know that the developers look at the bug splats all the time. And if there is a bugsplat that relates to something they are tracking, they will often contact you directly to help them figure out how to reproduce it. And if you get a bugsplat and can reproduce it, they like to know what you did and how to do it. And yes, those kinds of things are targted for bug fixes in future realeases.
But another thing to factor in is that it can be pretty easy with some of the ruby stuff to trigger splats. so sometimes the ruby incurred splats are perhaps a lesser priority.
Chris
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@martinrinehart said:
Does anyone know if there is a relationship between Bug Splat reports and getting bugs fixed?
Everything that has been said in previous responses is true.
BugSplat tells us how often bugs occur that have the same signature. Therefore, if we set out with the aim to fix some of our most common bugs, we start at the top of the BugSplat list and work our way down. Every time we do a maintenance release or major release, we spend a fair bit of time fixing as many of the most frequently occurring issues as possible.
Also, if a specific bug comes to our attention and it seems like a very big problem when it does occur, even if it doesn't occur very often, we will concentrate some effort on trying to establish how to reproduce it and whether we have any BugSplat data to help us dig deeper.
Yes, there's a big correlation between BugSplat and bug fixing activities.
Andrew
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