Not getting email notifications
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When commenting on a topic I usually get updates via email but have noticed recently that that's not the case even though at bottom of topic it gives a choice of unsubscribe to post.
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me either...
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Could you please check your Spam folder as well? Since when haven't you receive the mails? Could you tell me when the last mail was received?
The outgoing mail address changed about a week ago. Is there a possibility that a filter is set to that address? (I have had a filter for noreply@sketchucation.com and now that the mail address changed back to it, first I couldn't find my mails until I realized that I have a filter set to that address.)
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Last notification was May 31 2013. Checked Gmail spam nothing there no filters that I'm aware of.
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Yes... My scf emails were in the spam folder. Wonder when that happened and how? I'm also using gmail.
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mwm5053: Thank you for the information. Are you using gmail to receive the mails? Today morning I made some modifications on the outgoing mail settings let's hope it helps. If not then probably we need to make some tests with your mail address to see exactly what is happening and why you are not receving the mails. So if even today you won't receive any mails what you think you should receive then I'll send you some test mails from the server and trace them.
Krisidious: Thank you for the information. So you receive the mails but gmail puts them into your Spam folder. Please set up a filter in your gmail mailbox for the SCF mails to be delivered into the folder you want to have them.
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mwm5053: Please let me know if there are any changes on receving SCF mails today. I checked the server's mail system and I'm pretty sure that the mails are sent out. The funny thing is that during the checks even I realized that some SCF mail addresses were filtered out (not forwarded to my personal box) from my mailbox due to some filter settings I made several times ago and I forgot about them.
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Yes I see them now in my Spam folder. I use Mail app for Mac and didn't look in the right spot. I'm not sure how to change filters maybe adding Sketchucation.com to contacts will do the trick.
Thanks Walt
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@mwm5053 said:
Yes I see them now in my Spam folder.
Thank you very much for checking it. I have to admit that I don't really know why it lands in the spam folder of some email clients. I will investigate and if there is a solution for that at server-side I'll do that.
Until then I'm sure a filter or whitelist setting at your side will help to receive them to the right folder,
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