Team SU, Please help....

ScottPara

Tom,

I can use the scroll wheel but this mouse has a side button that zooms a small window that you can drag around the screen. While it is a cool little feature I still not not use it. I have to say that once shutting down ipoint I have not had a black screen yet.

Scott

tomsdesk

UPDATE!

Finally got a response from SU tech support about an hour ago asking me to turn off hardware acceleration (first in SU, failing that then at the global level)...and report back findings.

Turning it off in SU worked. Just to see I turned off hardware acceleration thru the control panel and got a plaintive cry from nvidia: "why'd you fire me, won't you take me back...do it this way, please" :~(

Sent same info (and the "turn on ground" fix) back to tech support: some guy named "The Google Team". Will report here when I hear more (hope it doesn't take another 3 days). I certainly hope the suggested fix isn't already explained...that would be a bummer for SO many reasons!

tomsdesk

Craig (et al), you find out anything that can help me...still nothing more from tech support?

CraigD

Hi Tom, I'm sorry for not responding with any new info...I've been extremely task saturated and honestly didn't do enough follow up.

I will recheck my notes and get some information to you tomorrow.

One question: have you tried unplugging from all online sources and networks (including wireless), then un-licensing and re-licensing SketchUp? This is worth a try.

I'll let you know what else to do after rechecking my notes.

Thanks for your patience,

- CraigD

tomsdesk

Craig...yes I did, to no avail (see above). Looking forward to your answer, thanks.

tomsdesk

BTW...what "extras" does SU install if the web is available to it when installed?

tomsdesk

Update

Heard from SU tech support a couple of minutes ago, so here's the email exchange in case it helps: Scott (PRSS if you're reading this thread) and/or anybody else that might have an idea triggered by it:

%(#0080BF)[> Hi Tom,

Thank you for your reply. We apologize for the delayed response. Since
disabling hardware acceleration stopped the sky and shadows from flashing
black, we can conclude that there's a conflict with the graphics card
driver or the card itself. You may consider updating the drivers for the
video card:

http://sketchup.google.com/support/bin/answer.py?answer=36254

We investigated further on our end, and we didn't locate any fixes that we
released that correct incompatibilities with Intellipoint software.
However, regarding your hardware acceleration settings, there may be
another issue with the NVIDIA settings that may resolve the issue:

Right-click on the Desktop and choose "Properties."

Click the "Settings" tab.

Click the "Quadro FX1700" tab.

Click "Start the NVIDIA Control Panel."

Click "3D Settings."

Click "Manage 3D settings."

Please make sure that "Antialiasing - Mode" is set to
Application-controlled.

Restart the computer.

Open SketchUp, and click "Window" > "Preferences" > "OpenGL."

Choose a capability that has a "0x" antialias setting.

Thanks for your ongoing assistance.

Regards,
The Google Team]

%(#800080)[Hey Goggle Team...and thanks:

I have had the latest nvidia drivers from day one.

I was using the "Autocad" preset with Vertical Sync set to "Force Off"...so
went back to the base settings (application controls all including
antialiasing) per your instructions: solid black turned to middle
gray...but same issue symptoms remained. Turned vertical sync back to
"force off" (really helps reaction time and speed on highpoly models) and
black returned.

Turned on the ground in both cases above and issue stopped...? Isn't this
wierd behavior? A wierd "fix"...?

For my own piece of mind (knowing the intellipoint software caused some
other problems as well and most likely still lurks in the shadows) I am
going ahead with the reformat and reinstall. I will let you know the status
of this issue when I get the machine back. I would also like your input on
the best nvidia settings for SU so I can set up my own profile and move
ahead with confidence, thanks.

Best, Tom.]

tomsdesk

Subsequent email from Google:

%(#0040FF)[Hi Tom,

There are two more settings in the NVIDIA control panel that we suggest
checking. In the same "Manage 3D Settings" window, please ensure that
"Antialiaing - Gamma correction" is set to "On," and "Anisotropic
filtering" is set to "Application-controlled."

Regards,
The Google Team]

Jackson

Tom,

Sorry if someone else suggested this already, but did you manually delete the Intellipoint key from the registry (run: regedit) after uninstalling? I've found more and more often that registry keys are left behind after supposedly uninstalling progs causing all sorts of problems.

Disclaimer: Of course, messing around with the registry always carries risks!

baz

I too have been plagued by the black screen just recently.
Downloaded new drivers and followed all the advice from google as above to no avail.
Then scotts post reminded me that Id installed a new m/soft mouse months ago.

The task manager showed that ipoint loaded at start up, I've disabled it and http://www.sketchucation.com/forums/scf/posting.php?mode=reply&f=72&t=5418#
voila!

No change to mouse behaviour either.
Thanks, and thank god for the forum.
baz