Team SU, Please help....
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...or anyone else who can, thank you OHSO MUCH! Don't want to retype so here's my note to SU tech support:
Just found out you guys never give phone...so here is a detailed explanation of my problem (sent to you earlier today):
I just bought a new computer (intel duo 3gighz, intel motherboard, 4gig ram, nvidia quadro fx1700) and all worked famously. Then stupidly installed Intellipoint 6.1 with a new Microsoft mouse and started getting the intermittent solid black shadows and sky (using the pencil or move tool, not the select tool, but havenāt checked others) whenever I move the curser over a component (seems to be the transition in space from un-modeled to modeled) or out of the work space onto the window bars above and below. This also happens when orbiting. This problem is in all models, new or old, especially very small onesā¦really big ones are slow to react this way but eventually do.
My gut told me it was the mouse software so I uninstalled it, did system restore to before I loaded, etc. with no change. (Yes, I restarted between each change, each and every time.) I have since reloaded the intellipoint software (it remembered my custom button settings, so couldnāt have completely uninstalled) since it was the only software and/or hardware I hadnāt updated the drivers. Still no luck.
After googling the several mixes of keywords I found there is an issue with Intellipoint ver 6.1 and several other 3d programs (I remember SW and C3S) but the fix was ver 5.2, so I tried thatā¦but no fix for me before or after uninstalling it.
(I am now using the same, latest, logitech software and MX1000 mouse I was using on my other computer with no problems.)
Since all the problem-ees had quadro cards, I called Nvidia and the quadro tech (Dan @ 1.800.230.0130) told me (after having me turn off all the startup lines in msconfig then restartā¦the problem holding firm) my card was fine, it is a software problem, there was a documented problem between SketchUp and Intellipoint (something I canāt find anywhereā¦including your site), and there is a fixā¦but he couldnāt help me with it?
Can you help me with itā¦please?
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Dang...guess I'll have to reformat and start over
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It's not that, Tom, really, it's just right in the middle of week-end and the SU Team is sleeping at home.
I hope someone can come up with a solution. -
Bruce, that was my first thought as well, except Tom already stated:
@unknownuser said:did system restore to before I loaded
which makes me think that there is a config file and / or registry entry SU related that stuck somehow. -
I'm really not an expert of this but maybe try some software like CCleaner. It has a system "cleaning" function but also a "Fix errors" (or what) possibility. By any chance you may find the culprit with it.
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Bruce, thanks...but Julian's right: I even went clear back to the point when I brought it home and reinstalled SU to no avail. Just downloaded CCleaner (thanks reminding me): more later.
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Hi Tom, sorry I missed this yesterday! I'm not completely familiar with this problem, but what I can do is make sure that folks see this thread and see if we can get you some answers.
Csaba is right...with it being a weekend (and the snow being so good this season!) the team is out and about till Monday morning.
I'll make sure we look into this and get you what information we have.
In the meantime, I think it would be best to use your workaround until we have some solid information to work off of.
I wish I could be more help at the moment, but we'll do what we can as soon as possible.
- CraigD -
Okay, first of all: Craig, Gai, thanks...but the only thing I was thinking when I made my bump post (besides the hopeful bump) was that there had been 30 views of my question without response, quite unusual for this bunch, so figured I'd stumbled into another unsolveable :`) (But gotta say I'm surprised SU online tech support isn't 24/7...still haven't heard from them?)
Now: CCleaner didn't work; so I again restored back to the day I brought my baby home, then cleaned the disk, dumped all restore points (probably stupid), restarted, then loaded and tried CCleaner again. Restarted and loaded SU5...didn't work.
But for some reason a thought hit me (probably because the sky was turning brown in 5 instead of the black as in 6...and because the ground is off on the first screen of 5 and on and brown in 6) to try turning on the ground. The symptom stopped...? Set the ground color to white (my preference with an SU4 colored sky on)...still no stupid! Turned the ground off...symptom back?
So I'm at a loss! Since my problem with the WgaTray.exe tying up full processor capacity until I manually turn it off is gone (this showed up at the same time I noticed the black skys, the time of the intellipoint installation)...it now shuts off automatically after a couple seconds like it's supposed to, I'm thinking I may be OK? But such a symptom in SU should probably be addressed as much as I can? What to do, what to do!?!
Since I'm a worry-wart at heart, I'm thinking peace of mind requires me to reformat (I will have this done for me) and start over just to know if this is a problem with SU and some other item.
Whadaya'll think? Any of you guys and gals with quadro cards have a similar problem not using a ground?
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Tom,
I thought it was just me. On my work desktop I have SU lock up on me, kind of. It goes completely black but I can still see the toolbars. It sits like that for a few minutes and then all is ok again. I thought it was an autosave problem but then it started doing it within minutes of the time before. All of this started after buying a new mouse and also installing the drivers for a microsoft comfort mouse 3000 (intelimouse 6.1 I think). That machine is running a quadro fx 5600. I have not been able to get it to stop either. Weird thing though is I am also running a dell M90 laptop and installed the drivers for the mouse on that as well and have not had an issue yet and that laptop runs a quadro card as well. Not sure what to do because I am close to putting my fist through the LCD at work after about a half an hour of the black screens. Once I get into work on monday I will do a screen capture of the black screen and post it here.
Scott
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Scott, I am so sorry to hear you are having the same trouble...
...and so relieved to think my trials aren't the vicious vendetta of vigilante spirits brought on by, possibly, the past prayer of some vengeful vixen.
I was getting the all black workspace sometimes too, but it didn't last more than a few seconds (just long enough to freak me out!)...?
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Tom,
Yes the blackscreen does not last long but can really get on ones nerves after a bit. Hopefully we can hear of a fix soon.
Scott
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And here it is......
Is the same thing your seeing tom?
Scott
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Scott, yes...but not anymore, thankgod. (Have you tried turning on the ground?) And, yeah, soon would be good: my worry brain this morning is screaming "feed me, feed me".
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Tom,
Go to task manager and end process "ipoint". I did that and it has yet to give me the balck screen. Of course now I can not use the zoom function on the mouse but for now I am fine with that.
Scott
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Oh Scott...iPoint is dead and gone now on my machine (along with all I had installed since I brought the 'chine home :~( I just can't be sure if the ground/sky thing in SU is caused by a left behind hunk of it's rotting corpse or something else to be concerned by...google?
Surely there is a wheel workaround without iPoint...? I'm not savy enough to suggest, but I know on the road I have used a microsoft mouse on my laptop with it's logitech software and was able to use the scroll wheel.
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Tom,
I can use the scroll wheel but this mouse has a side button that zooms a small window that you can drag around the screen. While it is a cool little feature I still not not use it. I have to say that once shutting down ipoint I have not had a black screen yet.
Scott
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UPDATE!
Finally got a response from SU tech support about an hour ago asking me to turn off hardware acceleration (first in SU, failing that then at the global level)...and report back findings.
Turning it off in SU worked. Just to see I turned off hardware acceleration thru the control panel and got a plaintive cry from nvidia: "why'd you fire me, won't you take me back...do it this way, please" :~(
Sent same info (and the "turn on ground" fix) back to tech support: some guy named "The Google Team". Will report here when I hear more (hope it doesn't take another 3 days). I certainly hope the suggested fix isn't already explained...that would be a bummer for SO many reasons!
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Craig (et al), you find out anything that can help me...still nothing more from tech support?
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Hi Tom, I'm sorry for not responding with any new info...I've been extremely task saturated and honestly didn't do enough follow up.
I will recheck my notes and get some information to you tomorrow.
One question: have you tried unplugging from all online sources and networks (including wireless), then un-licensing and re-licensing SketchUp? This is worth a try.
I'll let you know what else to do after rechecking my notes.
Thanks for your patience,
- CraigD -
Craig...yes I did, to no avail (see above). Looking forward to your answer, thanks.
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