User's Guide

Virtualwind SketchUp Plugin Tools   →   Troubleshooting   →   Other Problems

Other Problems

This section looks at miscellanious problems which do not fall under any of the other problematic categories.

A Tool Seems to Stop Working

Some tools take a long time to take effect. Particularly on large models, it can even make SketchUp look like it is hanging or has stopped responding. If that happens, everything is probably fine. A model with with hundreds of thousand of edges could take hours of processing time.

On the other hand, if you select a tool and it returns control to SketchUp without doing anything, that might be the sign of a more serious, First, check that you are using the tool properly. If you are sure that you are doing everything right, but the tool still is not responding, it is not impossible that the tool is crashing. You can check by using SketchUp's Ruby console. If you suspect a tool is crashing, open the console (Window → Ruby Console) and run the tool again. If it is indeed crashing, you will see a (possibly cryptic) message in the console. It is recommended that you contact Technical Support to report this issue.